Storage

Big Yellow Self Storage and Armadillo Self Storage

The Independent Adjudication Service (“the Service”) provides an informal and independent way of adjudicating disputes between Big Yellow and their customers.

Cost

£120

Duration

Up to 90 days

Make a complaint

What we can do

The Service is the final stage of the dispute resolution process and applies to claims by customers for compensation or any other remedy.

The Service can be used to settle disputes between a customer and Big Yellow about:

the customer service experienced;
the storage service experienced;
Big Yellow’s delinquency procedure following non-payment of the customer’s rent or other charges.

If you want to know more about how we can help you with your Storage complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

Contact the company

Customer raises a complaint with the company in the first instance and reaches a final response from them.

Get in touch with CEDR

If a complaint is referred to CEDR for independent adjudication, you will need to complete the Application Form and read the Scheme rules. We will also check with the company to confirm that the matter has been through their internal complaints process.

The outcome

Once we receive all the information from you and the company, we will aim to have a final written response provided within 30 working days. Once a final written response is published, the matter is closed with no appeals.

Make a complaint