CEDR provides arbitration for customers of Travel Agents who subscribe to our service if they are unable to resolve their complaints directly with the Company.
£108 - £210
Up to 90 days
Search for a company you wish to complain about.
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This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
Raise your concerns with the company directly via their complaints procedure.
If you remain dissatisfied following receipt of the final position given to you by the travel agent you may apply for arbitration.
Submit your application to CEDR.
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CEDR can provide dispute resolution services for businesses in most sectors.
CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.
+44 (0)20 7536 6000
applications@cedr.com