Holiday and Residential Parks Association (HARPA)

HARPA

Holiday and Residential Parks Association (HARPA)

CEDR provides independent arbitration for disputes relating to services provided by companies listed as members of the Holiday and Residential Parks Association (HARPA).

Cost

Free

Duration

Up to 90 days

Make a complaint

What we can do

Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.

Please note that the process is done entirely in English and that the solution may be different from an outcome determined by a court.

If you want to know more about how we can help you with your HARPA complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

Contact the company

Raise your concerns with the company directly via their complaints procedure.

Get in touch with HARPA

If you remain dissatisfied following receipt of the final position given to you by the company, raise your concerns with the Holiday and Residential Parks Association (HARPA).

Get in touch with CEDR

If you are still dissatisfied following HARPA’s intervention you may refer the matter for arbitration.

Make a complaint

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

Fast, and cost effective solutions
Provided at a sustainable cost

Find Out More

CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.