Consumer Disputes: For Businesses

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CEDR Cust Service

Trusted Dispute Resolution for Every Industry

When customer disputes arise, you need a resolution partner you can trust. CEDR provides independent, expert dispute resolution services that help businesses across the UK resolve complaints fairly, quickly, and cost-effectively.

Whether you operate in a regulated or non-regulated environment, our ADR schemes are designed to adapt to your sector - established or emerging. With proven experience in telecoms, aviation, retail, professional services, and education, we understand the diverse challenges businesses face. We collaborate closely with industry stakeholders to create tailored solutions that build customer confidence, support compliance, and keep long-term costs sustainable, no matter how your industry evolves.

Trusted by businesses, approved by regulators, proven for over 35 years. 

Approved by:

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Companies we work with

Sky
British-Airways
Royal-Mail
national-lottery
Talk Talk-1
British-Airways
Manchester-airport

Why Businesses Choose CEDR 
Our complaints handling services protect your business while strengthening customer relationships:

  • Independent Resolution - Impartial decisions by a legally trained and experienced panel that customers trust, protecting your brand reputation when disputes arise.

  • Regulatory Compliance Made Simple - Meet your ADR obligations without the complexity. We handle the process so you can focus on your business.

  • Sector-Specific Expertise - Each scheme is built around your industry's unique requirements, from highly regulated sectors to voluntary compliance.

  • Cost-Effective & Scalable - Sustainable pricing structures designed to work for businesses of all sizes, from SMEs to enterprise organisations.

  • Fast, Fair Outcomes - Efficient processes that resolve disputes quickly, reducing the time and resources your team spends on complaints. 

Approved by:
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CISAS - The Telecoms Adjudication Scheme

CISAS (Communications and Internet Services Adjudication Scheme) is the UK's leading ADR scheme for the communications sector, helping providers meet Ofcom requirements while delivering fair outcomes for customers.

  • Ofcom-approved and fully compliant with regulatory requirements
  • Trusted by the industry - the most widely used telecoms ADR scheme in the UK
  • Straightforward process - we guide you through every step
  • Immediate protection - start resolving disputes with confidence

 

About the subscription
Cover is provided on an annual basis and renews on the date you originally subscribed. Please note cover starts from when payment is confirmed on our system. For card payments, this is instant.

Fee: £222 (including VAT)

Ready to get started? Telecom providers can complete registration online and start using the service immediately.

For Other Industries: Find Your Solution

Contact the company
1

Tell us about your business

We'll discuss your industry, complaint volumes, and compliance requirements. Each scheme is designed collaboratively with industry stakeholders, so you get a solution that works in practice, not just in theory.

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2

We recommend the right scheme

Tailored to your sector with transparent pricing.

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3

Get registered and compliant

Start resolving disputes with CEDR's expert support.

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Consumer Management Team

John Munton

John Munton

Managing Director
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John. P. Azzi

Head of Dispute Resolution
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Emma Batsa

Head of Customer Experience and Service Delivery 

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Consumer Management Team

John Munton

John Munton

Managing Director
team member picture

John. P. Azzi

Head of Dispute Resolution
team member picture

Emma Batsa

Head of Customer Experience and Service Delivery 

Not sure which scheme fits your needs?

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Looking for Commercial Mediation?

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Beyond Consumer Disputes: CEDR's Commercial Solutions

Our commercial mediation services

When business disputes arise - whether with clients, suppliers, partners, or within your organisation - commercial mediation offers a faster, more cost-effective alternative to litigation. CEDR's commercial mediation services have helped resolve thousands of disputes across every sector, from contract disagreements to partnership breakdowns.

What makes CEDR's commercial mediation different?

Expert Mediator Matching - We don't use databases or algorithms. Our experienced Client Relationship Associates personally select the right mediator for your specific situation, considering industry expertise, dispute type, personality fit, and complexity.

Proven Track Record - CEDR has conducted over 15,000 mediations with an 86% settlement rate on the day and 93% within a short period afterward. We've helped save businesses billions in litigation costs while preserving valuable commercial relationships.

Sector Expertise Across the Board - From construction and property to technology, finance, healthcare, and beyond, our mediators understand your industry's unique challenges and commercial pressures.

Flexible & Confidential - Mediation happens on your timeline, in your preferred format (in-person, online, or hybrid), with complete confidentiality throughout the process.

Whether you're facing a high-value commercial dispute or need to resolve a workplace conflict before it escalates, CEDR's commercial mediation gives you control over the outcome.

Explore Commercial Mediation

Mediator Training & Conflict Management Skills

How we help

Conflict is inevitable in business. How your team handles it makes all the difference. CEDR's training programmes equip professionals at every level with practical conflict resolution skills - from becoming an accredited mediator to managing difficult conversations more effectively.

What training programmes do you offer?

Mediator Skills Training - Become a certified mediator through CEDR's internationally recognised training programmes. Whether you're looking to add mediation to your professional toolkit or transition into a mediation career, our courses provide comprehensive, practical training from experienced practitioners. Our programmes are accredited by leading professional bodies and trusted by organisations worldwide.

Conflict Management for Professionals - Not everyone needs to become a mediator, but everyone can benefit from conflict resolution skills. Our conflict management courses help managers, HR professionals, lawyers, and business leaders:

  • Navigate difficult conversations with confidence
  • De-escalate tensions before they become formal disputes
  • Build consensus in challenging situations
  • Create more collaborative working environments

 

In-House Training Solutions - Bring CEDR's expertise directly to your organisation. We design bespoke training programmes tailored to your team's specific needs, whether that's handling customer complaints, managing internal conflicts, or developing negotiation skills.

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Why train with CEDR?

  • 35+ years of experience - We've trained thousands of mediators and conflict resolution professionals
  • Practical, not theoretical - Our training is built on real-world experience, not academic concepts
  • Internationally recognised - CEDR accreditation is respected across industries and borders
  • Ongoing support - Training is just the beginning. We support our graduates throughout their mediation journey

 

Whether you're an individual looking to develop new skills or an organisation wanting to build internal conflict resolution capability, CEDR's training programmes deliver lasting value.

Visit our training website