The Benenden Health Scheme
The Independent Adjudication Scheme for Consumers provides an informal and independent way of adjudicating disputes between Benenden Health and their members (customers).
Free to use
Up to 90 days
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The Scheme is provided free of charge to customers as such Benenden Health pay CEDR to conduct this adjudication work. Once CEDR finalise their review, the matter is closed with no further reviews or appeals available under any circumstances.
A customer raises the complaint with the company in the first instance.
If the matter is unresolved, the customer must get written confirmation from the Financial Ombudsman Service (FOS) that it cannot consider the complaint. The exception to this rule is if the dispute relates to the Benenden Healthcare Lite product.
If after being notified that the Financial Ombudsman Service is not the appropriate forum, the customer can come to CEDR for independent adjudication.
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CEDR can provide dispute resolution services for businesses in most sectors.
+44 (0)20 7536 6000
applications@cedr.com